Smile Clinic Hair Transplant Turkey: Overview

• Expert Overview
• Team Information
• Before and After Pictures
• Methods and Treatments
• Costs and Packages
• Frequently Asked Question

Expert Overview

Smile Hair Clinic Summary

The initial publication of this review took place in July 2018, and the latest revision occurred in June 2023 to ensure its relevance and currency.

An Authentic Customer Experience with Smile Hair Clinic: Step-by-Step

Our staff writer, Tom, took it upon himself to test the customer service experience at Smile Hair Clinic. Curious about the level of service provided, Tom explored the three available methods of contacting the clinic: through the website forms, chat, and WhatsApp.

Starting with the website forms, I (Tom) noticed that they required up to six images showcasing the extent of my hair loss. However, I opted to try the chat function instead. To my disappointment, the chat was only available in Turkish. Determined to proceed, I turned to Google Translate for assistance and was prompted to leave my email address, with the assurance of a follow-up response. Seeking more immediate answers, I then tried my luck with WhatsApp.

I quickly received a message from a customer representative named Kelly, who kindly requested that I send images of my hair loss problem. Interestingly, it wasn’t possible to obtain detailed price information prior to sharing the requested images. I discovered that Kelly actually worked for a third-party company that assists with the Smile Hair Clinic chat. While this setup is not uncommon, it did contribute to a somewhat impersonal initial interaction. I couldn’t help but feel that Smile Hair Clinic could benefit from a more personalized first contact experience.

Nonetheless, once I provided the photos, Smile Hair Clinic responded promptly. They swiftly provided a price calculation for their mid-priced package, which involved approximately 3000 grafts.

In conclusion, my experience with Smile Hair Clinic’s customer service revealed both strengths and areas for improvement. While the initial contact methods were not entirely seamless or personalized, the clinic’s responsiveness and efficiency in providing pricing information were noteworthy. It would greatly enhance the customer experience if Smile Hair Clinic focused more on creating a personalized first impression.

Booking Process

The website of Smile Hair Clinic Turkey is reasonably helpful and clear. You can access their site and read through the information in ten languages including English. You will find well-written and thorough details about the procedure. They list the things you need to ensure during pre-operation and the stages you need to go through after that. If you want to check on the team’s history and background, you can visit the About Us section. It should give you a good idea of what to expect from Smile Clinic hair transplant Turkey.

They also provide a professional hair analysis for free. Once you click the Get A Quote button on their site, they’ll get back to you and ask for images of your hair from six different angles. They’ll analyse and evaluate the photos before giving you the actual quote. It is a little tricky to plan out your budget without readily getting the site’s price information per graft.

Pre-Operational Consultations

Smile Hair Clinic’s itinerary and guide for the trip is praiseworthy. They do provide hands-on guidance for their clients. They present you with an option to reach them out via phone or WhatsApp for faster communication. If you have questions regarding the flight requirements, their FAQ has all the answers you need. They are also open to rescheduling your transplant for free in case something comes up.

Although they mention a few tips and preparations before the transplant in their site, they did not give any specific supplements you should take prior to transplant. We think customers would want to know more about this ahead of time. Additionally, pre-operational consultation is not available and there are no supplements or pre-op kits sent to clients.

Arrival & Accommodation

Once you arrive at Istanbul airport, you will be chauffeured by an English speaking driver. You’ll also be staying comfortably in lavish accommodation near the clinic. These extra services are in all of Smile Hair Clinic transplant packages.

The provision of a luxury all-inclusive package is great to see. However, the clinic only provide a two night stay. Anything beyond that will incur extra charges for some packages. Unlike other clinics, they’re not offering a third day stay for you to rest after the operation. Extending your stay will incur additional charges. This is a shame, as we think three nights is necessary.

Before the operation, a blood test is necessary. You will go through this test upon your arrival to the administration of local anaesthesia. Although, we think that it would have been better if you underwent the blood test immediately once you arrived. That way, any problems regarding your health and condition are handled right away.

Facility

Smile Hair Clinic has a modern and elaborate facility. It’s obvious how much thought they’ve put into making their clients feel at ease and comfortable during the entire transplant procedure. They use high-technology devices during the transplant that guarantees seamless surgery. The overall sanitation and sterilization of operating equipment is obviously a priority.

At Smile Hair Clinic, all hair transplant surgeries are performed in a hospital setting. Regardless of what package you’ve chosen, a medical doctor will supervise the entire operation. Although serious risks are very unlikely to happen during this kind of procedure, knowing that medical support is within reach is always good.

Surgery & Doctor Involvement

All operations are performed by medical doctors in a hospital setting. In addition to that, Dr.Mehmet Erdoğan, a well-known reputable hair transplant surgeon, will do the surgery will oversee your case and the doctors performing the proccedure. His achievements and experience are enough for him to be considered a veteran in this field.

Aftercare

Smile Hair Clinic was off to a great start in terms of their additional services. They have recommendations as to how you should take care of your hair during post-operation on their site. But they missed out on more vital inclusions. For instance, their aftercare consultations are limited and have barely reached the minimum. Smile Hair Clinic did not use to include the post treatment products in the price but as of June 2023 they state that this is include in all 3 price packages.

Smile Hair Clinic Turkey Background Information

Team

Smile Clinic hair transplant Turkey is done by Dr.Mehmet Erdoğan

Dr.Mehmet Erdoğan is not only a surgeon, but he’s also one of the founders of this Smile Hair Clinic. He is considered remarkable for his expertise in Follicular Unit Extraction (FUE hair transplant) technique. Since 2013, he’s been actively participating in various hair restoration operations not just in Istanbul but all over the world. Aside from surgeries, he’s also been practising other medical alternatives and treatments to provide effective solutions for hair loss. His association with other world-renowned hair specialists, surgeons, and trichologists does create a positive reputation for Smile Clinic.

Aside from Dr Mehmet Erdoğan, Dr Gökay Bilgin is also one of the biggest reasons to trust Smile Hair Clinic, who specialises in hair mesotherapy. This aftercare treatment is often overlooked but it can optimise your hair transplant result as it increases the blood flow to the scalp. Typically the procedure is carried out after your hair transplant operation. Smile Hair Clinic revolves around these two highly sought after professionals. The clinic also provides a team photo of other health professionals, adding further credibility.

Before and After Pictures

Smile Hair Clinic Turkey Results And Before and After Pictures

If you are looking for before and after images, they have a bunch of collaged photos posted on their social media. On their website are linked videos too. The videos appear to be an episode on BBC and Nord TV featuring the clinic’s services. There are snippets of Smile Hair clinic Turkey reviews presented as well, along with their average trust score.

Methods and Treatments

Smile Hair Clinic Turkey Transplantation Methods & Treatments

Smile Hair Clinic specializes in Micro FUE methods. A process of harvesting follicular units/grafts from the donor area using micromotor. This procedure is a highly extensive method that’ll take upto 8 hours to complete under local anaesthesia. This technique is suited for patients with severe hair loss and gives natural and healthy results.

Aside from Micro FUE, they also offer DHI or Direct Hair Implant type of hair transplant. This method, on the other hand, is done with an implanter pen injector. However, this method carries a higher cost. Smile also offer other services like hair treatment with mesotherapy, and transplant for eyebrows, body hair, and beards.

Costs and Packages

Smile Hair Clinic Turkey Cost of Hair Transplants, Available Packages And Extras

There are currently (June 2023) 3 Smile Hair Clinic Packages listed on their site: Gold (€2390), Platinum (€3290), and Diamond (€4290). However, the price information is not very clear nor are the number of grafts included in each package listed on the site.

Although they indicate inclusions of the services, you will have to directly contact Smile Hair Clinic Turkey for the exact pricing related information. They will give you the quote after they evaluate your hair condition.

• Transportation and accommodation in a five-star hotel
• Post-operative Medical Pack
• Health services and examinations
• English speaker coordinators

You could take advantage of these inclusions regardless of what package you chose. Transportation is also available; they’ll take you to your accommodation from the airport and chauffeur you to the clinic. The stay is limited to two days.