Clinic Review 2023

Hermes Clinic Turkey Reviews

Expert review from Joanna Okedara-Kalu (2023) + Patient reviews collected bi-weekly from:

Hermes Clinic Turkey acts as a middleman that connects patients needing hair transplants with doctors who can perform the procedure. However, if Hermes Clinic Turkey’s bad reviews are anything to go by, then patients may fall into some unexpected financial discrepancies. Are there some truths to these negative reviews? Should you try Hermes Clinic at all? 

Hermes Hair Clinic Rating

Expert Review

2.1 / 5.0

Patient Reviews

3.0 / 5.0

Booking Process
Arrival & Accommodation
Surgery & Doctors
Patient Reviews

Expert Review

Hermes Clinic Izmir Review Summary

This review was published in September 2023. We have also added user reviews and the possibility for you to leave your review directly. If you wish to engage with former patients of Hermes Clinic Turkey, share your thoughts on the Hair Back App.

Our Experience With Hermes Clinic: Step-by-Step

It took a lot of work to find the Hermes Turkey website – mainly because there is another clinic called Hermest Hair Clinic, also in Turkey. So, our first search for Hermes Hair Clinic took us to Hermest instead. 

Like the hair transplant clinics we reviewed in the past, such as Sule Hair Clinic, Mono Clinic, and Onep Clinic Turkey, Hermes Hair Transplant Clinic has a WhatsApp chat head that makes it easy to communicate directly with their support team.

Besides WhatsApp, there is a quick contact form that allows you to fill in your contact details, the procedure you are looking for, and the communication method you prefer (Zoom, WhatsApp, phone call, or Google Meet). You can even take advantage of the live chat functionality on their website. 

As we reviewed the Hermes Clinic website, one thing stood clear to us, there was no mention of hair transplant in Turkey as part of their services. From the main menu and footer menu to the services page and about us page, there was nothing like hair transplant procedures on the website.

Do they perform hair transplantation at all? If they do, their website is silent about it. 

Another thing we noticed is that their website is very slow. It takes a few minutes to load and some menu links do not work. Additionally, some part of the Hermes Hair Clinic Istanbul’s website is also not in English.

From what we’ve seen so far, it seems Hermes Clinic is a third-party medical agent that partners with several doctors and hospitals for different medical procedures. So, in actual fact, Hermes Clinic is not a hair transplant hospital in Turkey, but a middleman that directs people in need of hair transplants in Istanbul to doctors who can perform the procedures.

When we reached out to the Hermes Clinic team on WhatsApp, there was a fast response. Their support team was prompt and had a templated response for each question asked.

hermes clinic istanbul whatsapp chat

Booking Process

3 / 5

Hermes Clinic Izmir appears to have a fairly straightforward booking process, but it’s not without its drawbacks. While their website offers a contact form for booking an initial online consultation, the lack of information about their hair transplant procedures on their site is a significant drawback.

During the online consultation, you’ll interact with one of their in-house medical consultants. They’ll inquire about your medical history and the procedure you’re interested in. According to their website, they should provide you with details about your treatment plan and answer your questions about the procedure.

However, our experience was less than ideal. We did have a medical consultant who asked about our medical history, but we didn’t receive any substantial details about the procedure. Instead, we were informed that they needed to consult a doctor before discussing the hair transplant price or package plan with us.

While it’s understandable that they want to ensure your safety and tailor the treatment to your needs, the time we spent waiting for a response left us feeling impatient. At that time, we could have explored other hair transplant clinics in Turkey, such as IdealofMed, which offers a more streamlined approach to consultations and pricing discussions.

This delay and lack of transparency in the initial consultation process may not sit well with individuals seeking quick and decisive answers when considering a hair transplant clinic. Clinics need to strike a balance between thoroughness and efficiency to meet the needs of their prospective patients.

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Pre-Operational Consultations

1 / 5

Our exploration of Hermes Clinic Izmir’s pre-operative processes revealed both positive and negative aspects. While the clinic offers a variety of communication platforms for initial contact, allowing for quick responses, a key positive, it becomes evident that their consultation process is thorough and personalized. 

You’ll interact with a private medical consultant who will address your concerns and design a treatment plan based on your medical history and expectations. This level of attention to detail is reassuring for prospective patients.

However, we faced certain uncertainties in our investigation. Hermes Clinic Izmir doesn’t provide a clear itinerary before the trip, leaving us without a structured timeline from booking to surgery. This lack of transparency can create some confusion for patients planning their journey.

Another drawback is the absence of information regarding the possibility of rescheduling bookings for free before the initial consultation. Flexibility in this regard is essential for patients whose circumstances may change.

Furthermore, while Hermes Clinic excels in personalized consultations, it falls short in providing guidance on nutrition advice, supplements, or a pre-operational kit, which can be crucial for optimizing results and preparing for the procedure.

Hermes Clinic Izmir does its best to offer a personalized pre-operative process that includes personalized treatment planning, convenient booking, and excellent aftercare. However, the lack of specific timelines at certain stages may leave patients feeling uncertain about the process.

Arrival & Accommodation

2 / 5

When it comes to Hermes Clinic Izmir’s arrangements for arrival and accommodation, our investigation has revealed some notable points.

On the positive side, the clinic claims to provide VIP transfers from the airport, ensuring patients are picked up promptly upon arrival. However, based on a customer review, there seem to be inconsistencies in the quality of this service. 

Some patients have reported long waiting times and subpar vehicles, which is not aligned with the promised VIP experience. This inconsistency raises concerns about the reliability of the clinic’s arrival arrangements.

Moreover, when it comes to hotel arrangements, Hermes Clinic Izmir appears to have overlooked certain details. The review we encountered mentioned a booking hiccup where the patient was provided a single bed in their hotel room despite expecting otherwise. 

Regarding accommodations, the clinic does not specify if they arrange stays in 5-star Western standard hotels. Clarity on this matter would be reassuring for patients seeking a comfortable and convenient experience. The duration of the standard stay also remains unspecified.


2 / 5

As we already established, Hermes Clinic is just a third-party health agency, so they depend on partner hospitals for their facilities. According to what’s on their website, Hermes Clinic Turkey partners with four medical facilities – Nova Dental Clinic, Dr. Fatma Soysuren Clinic, Medikal Park (Pendik), and Medikal Park (Bahçelievler).

Again, we could only access the link to Nova Dental Clinic. The remaining links were not clickable. It’s not clear which facility is used for their hair transplant in Turkey procedures.

It is worth mentioning that Hermes Clinic has an A-license and is regulated by the Turkish government.

hermes clinic istanbul facilities

Surgery & Doctor Involvement

3 / 5

Hermes Clinic collaborates with multiple doctors and nurses, yet the selection process for these partnerships remains somewhat obscure. The presence of various medical professionals can provide patients with choices, but it also raises pertinent questions regarding the clinic’s criteria for choosing these partners.

One notable concern we uncovered in our exploration of Hermes Clinic is the potential for patients to incur higher costs than the actual treatment expenses. 

In such cases, Hermes Clinic might retain the excess as profit, creating a situation that raises issues surrounding transparency and financial discrepancies. These circumstances could leave patients unaware of the actual pricing structure for their treatments, potentially leading to financial surprises.

Hermes Hair Transplant Clinic offers the convenience of connecting patients with qualified medical practitioners – no arguing that fact. However, the lack of clarity in pricing and the possibility of increased expenses due to third-party involvement should be carefully considered when deciding on healthcare services.


1 / 5

Regrettably, Hermes Clinic Izmir seems to be lacking in transparency when it comes to their aftercare processes, particularly concerning hair transplant procedures. Strikingly, we found no specific information about their hair transplant aftercare process on their website, leaving potential patients in the dark about what to expect post-surgery.

To shed some light on their aftercare, we turned to general information gathered from aftercare processes for other procedures. Unfortunately, this approach doesn’t provide a clear picture of the unique aftercare Hermes Clinic Izmir offers its hair transplant patients.

Notably, we couldn’t ascertain if the clinic provides additional support such as hair vitamins, which can be crucial for post-transplant recovery, as seen in the practices of clinics like IdealofMed. Furthermore, the absence of details about amenities like neck pillows, similar to those provided by ASMED, leaves us with uncertainties regarding patient comfort during the healing process.

While Hermes Clinic Izmir’s website briefly mentions aftercare services, the lack of specific information makes it challenging to evaluate the comprehensiveness and quality of their post-surgery support. Patients considering Hermes Clinic Izmir for hair transplant procedures should seek further clarification from the clinic to ensure their specific aftercare needs are met.

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Joanna-okedara-kalu headshot

We Rate Hermes Clinic Turkey

2.1 / 5.0

Hermes Clinic Izmir presents mixed feelings when considering them for hair transplant procedures. While they excel in providing various communication platforms for initial contact and a personalized consultation process, several drawbacks raise concerns.

Firstly, the lack of a clear itinerary before the trip may lead to confusion and uncertainty for patients. The absence of information regarding the possibility of rescheduling bookings for free before the initial consultation limits flexibility for those with changing circumstances. Additionally, the clinic falls short in guiding patients on nutrition advice, supplements, and a pre-operational kit, which are vital aspects of preparation.

Moreover, our investigation raises questions about the transparency of Hermes Clinic Izmir’s pricing, with the potential for inflated costs. The practice of pocketing the difference between fees and actual treatment costs can lead to financial discrepancies and undermine the essence of using a third-party intermediary.

Given the lack of clarity on the packages included in their offer, patients may find it more prudent to directly engage with a hair transplant clinic where they can speak to a doctor from the outset. The hidden charges and potential extra costs associated with Hermes Clinic Izmir’s services are concerning, as transparency and affordability are key expectations from third-party facilitators.

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What do others think about Hermes Clinic Istanbul?

HERMES Clinic Patient Reviews

Patient reviews collected bi-weekly from:

Rated 4.6 out of 5
4.6 out of 5 stars (based on 452 reviews)
Very good5%

Be carefully!!

Rated 3.0 out of 5
February 25, 2024

Eventually found pick up at airport, taken to what I can only describe as a drop in centre in a basement, at this stage I was ready for home. Nobody spoke any English, had chest xray and bloods taken, finally taken to ward, 2 floors up.

Sharon Donaldson

Hermes is outstanding!

Rated 5.0 out of 5
February 23, 2024

Since the very first day, every single representative from Hermes have been extremely kind, patient and professional with all the information given, no surprise additional costs.

Ursula Marengo

Serena the interpreter was amazing she…

Rated 5.0 out of 5
February 20, 2024

Serena the interpreter was amazing she answered all my questions and made me feel really comfortable. She went above to look after me made sure I had drinks. She also went through the plan and explained it all propley to me. I would give her 10 out of 10 for all her amazing work and all that she did.

Thomas Mummery

I had a gastric sleeve 8th February and…

Rated 5.0 out of 5
February 20, 2024

I had a gastric sleeve 8th February and was nervous.. but from the time we arrived at the baypark hospital I felt at ease with all the tests, Dr’s and the lovely English speaking coordinator Ziya, me and friend was put at ease, the surgeon introduced his self and I knew then I was going to be taken care of and the lovely Zehra, and nurses Fatima, Duygu and others their care was exceptional nothing too much trouble, so if anyone is feeling nervous about coming here to have a gastric sleeve let me assure you that you will have the best care and service, leaves me to say all the very best to all staff included in my journey and keep doing what you are all doing… making a difference to people’s lives… thank you all xxxxcx


Great experience …

Rated 5.0 out of 5
February 17, 2024

From start to finish I had a great experience. Thank you Hermes for taking care of me, thank you Seyma my coordinator for making everything very easy to understand, Ziya and Bulent both of you made us feel so comfortable you were always there for any questions we had thank you so much.Zehra you are amazing thank you for all the nutritional help and having a meeting with us and answering all my many questions. Finally to the clinical staff : thank you to all the day and night nurses you went above and beyond ( special mention to mama Fatima for all her hugs, Doygu and 21-year-old princess who does night shift you guys were amazing), and to my surgeon, Dr Zafer thank you I was so scared about this surgery however you made it so easy and you checked up on us every morning till I was discharged thank you Dr and the rose on valentine’s day topped my experience. I am now back home in recovery. Thank you Hermes for everything.

Primrose C

Highly recommended

Rated 5.0 out of 5
February 17, 2024

Everything about my experience with Hermes clinics in Istanbul was brilliant, from the interaction with the staff, special mention here for Bulent, Ziya, Zehra and all the nurses, to the procedure itself performed by Op.Dr. Zafer Cenk Koyuncu. Thank you for your hospitality and I wish you a lot of success in the future.

Mihai Cezar Amariei

Lovely polite and welcoming people any…

Rated 5.0 out of 5
February 16, 2024

Lovely polite and welcoming people any questions or problems they have been answered and resolved my teeth are astonishing i very happy with how they have come out thank you

Liam Edmunds


Rated 1.0 out of 5
February 15, 2024


Mrs wood

an amazing experience with Hermes clinic

Rated 5.0 out of 5
February 13, 2024

An amazing experience with Hermes Clinics.

Molaola Thabang

What an amazing experience!

Rated 5.0 out of 5
February 12, 2024

What an amazing experience!

Gugu Gumede

Berra being an excellent consultant in…

Rated 5.0 out of 5
February 12, 2024

Berra being an excellent consultant in explanations

Zulu Janet

Gastric sleeve surgery

Rated 5.0 out of 5
February 9, 2024

The service is amazing from the airport to the hotel stay and the hospital staff is so friendly. I didn’t even feel like I was away from home. The support and attention given was truly amazing. Thank you so much for such a lovely experience.


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Hermes Clinic Background Information


Hermes Clinic Izmir Team

Hermes Clinic’s team is led by Dr. Koray Soysüren. The team comprises various departments, including accounting, HR, marketing, sales, and medical coordination teams.

Their website has a page that has details about the qualifications of their partner doctors. However, we couldn’t find a doctor who specializes in hair transplantation. 

In total, we could count eight partner doctors on their website.

Before and After Pictures

Hermes Clinic Turkey Before And After Results

Unfortunately, we could not find any hair transplant before and after photos on Hermes Clinic Istanbul’s website.

Getting a Hair Transplant in Istanbul Was Never Easier


Hermes Hair Transplant Clinic Istanbul Turkey Procedures

There was also no information about the hair transplant procedures and treatment methods on the Hermes Clinic website. You’ll only find out the method of treatment after initial consultations have been made with Hermes’ medical consultant and partner doctors.

Costs and Packages

Hermes Clinic Hair Transplant Costs, Available Packages, And Extras

Hermes Turkey prices for hair transplants are not set in stone. Based on our research, individual doctors will determine the hair transplant cost and this will be related to you after your consultation.

We couldn’t find anything about hair transplants in Turkey price on the Hermes Clinic website. However, we found some information online about what Hermes Hair Transplant Clinic typically charges.

However, based on information from a different website and what previous patients have indicated, Hermes Clinic hair transplant costs ranges from $1300 to $2600. We are not certain what this hair transplant price covers and if extra costs will be incurred.

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Your Questions

Yes, Hermes Clinic is on IG. 

No, Hermes Clinic does not perform surgeries. They work with hospitals and other facilities for surgeries.

Yes, they have an A-License. Their website mentions that they operate in a regulated EU-accredited private hospital, and they have an A-license, which is regulated by the Turkish government. 

Contact Hairline Transplant Turkey

Our team of experts are always here to help you. You can call us or fill the contact form for any questions about hair transplantation cost or procedure. We are more than happy to assist you. You can also leave your contact information, and we’ll give you a call.

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Last updated in Feb 2024